Support

HOW DO I BOOK?

Kindly pick from our Ratecard any package that best suits your event, and fill out our "Contact/Inquiry" form with all the necessary information to request an invoice to make bookings. You can also Call or WhatsApp any of our contact numbers for assistance and clarity. Please do well to read our T&C before making any commitments, as it is deemed as your acceptance of our Contract. A questionnaire will be sent subsequently to be filled with accurate details of your big day. A photographer and (Creative Director, depending on the package) will be assigned to your event along with a curated pre-production meeting (via Zoom). Cheers! We certainly can't wait to be at your event.

WHO WILL SHOOT MY EVENT?

RholexGh Studios is a photography company made up of a league of professional and creative photographers specializing mainly in shooting weddings and events. As a result, whoever comes to your event in our uniform and introduces themselves as the Lead Photographer for your event is highly equipped to take stunning photos, just as you see in our portfolio.

WHERE WILL THE TEAM BE COMING FROM?

We are based in Accra, Northlegon, to be precise. However, we are open and available to travel even beyond the Greater Accra Region. Clients will have to cater for our transportation and accommodation if the event is beyond Accra. Tema and Kasoa are recognized as not part of Accra, and services rendered in such areas will come at an extra cost. Trips outside the Greater-Accra Region and Ghana will require that we are there a day before to enable adequate preparation and rest for the day ahead

WHAT TIME WILL YOU ARRIVE AT THE EVENT?

We will arrive at your event 40 minutes from the time of the traditional ceremony. For the white wedding, 70 minutes (1hr, 10mins) before the start of the actual ceremony.

WHEN WILL YOU LEAVE MY EVENT?

When we leave, your event is based solely on the number of hours we are booked. The hours start counting immediately when the team gets to the agreed meeting place. Our clients are liable for all extra hourly charges if the event exceeds its limits based on the turnout of events without any prior notice from the media team.

HOW MANY PHOTOGRAPHERS WILL BE AT THE EVENT?

This will be based on the package you choose; however, if you are expecting more than 120 guests, we strongly advise adding a photographer from our team to reduce the single shooter's stress and help achieve a more comprehensive story and wedding gallery. You can also enjoy the presence of a creative director from our team whose sole purpose will be to make you picture-ready. He will also liaise with your planners, family, and other photographers to ensure daily activities are well coordinated and timely.

WHEN DO I MEET THE PHOTOGRAPHER?

It is essential to make sure the booking process is complete. You will then be assigned a Lead Photographer(s) for your event; a meeting is set up either in person at the head office or via Zoom during our creative sessions.

WILL OUR PICTURES BE FEATURED ONLINE/SOCIAL MEDIA?

Yes and no, Images captured by RholexGH Studios do not automatically feature on our social media platforms and blogs. RholexGH Studios reserves the right to select images (at its discretion) to feature on its social media platforms and blogs. Images created for our clients under the copyright law are considered Shared Ownership. This means that both the client and the creators (RholexGH Studios) have equal rights to the images to share and reproduce them. Full Copyright to images can, however, be requested by a client at a charge. Once a client has Full Copyright, RholexGH Studios will have no right to share, reproduce, or commercialize the images without the client's permission. Some RholexGH Studios packages include automatic features on our blogs and media platforms (see Platinum Packages).

WHAT DO YOU CALL UNPROCESSED JPEGS?

These are usually images that come straight from our cameras without further manipulations or edited effects. These images accurately represent your day before any manipulations/editing takes effect.

WHAT DO YOU CALL RETOUCHED IMAGES?

Although all of our pictures/galleries will usually be edited before being presented to clients, Retouching means we move the focus of our editing from the general look of your photograph to the various elements within the picture. This only means that certain flaws noticed in the elements within the image, such as messed up hair, patchy makeup, rough skin, protruding stomach, and other wanted/unwanted parts, will further be corrected by eliminating or adding to the picture for an entirely glowing effect on images. Furthermore, other Photographic filters and color grading can be added to the photograph when necessary to produce a unique and outstanding appearance. It’s almost like the perfect picture.

DO YOU TOUCH UP ALL THE IMAGES ON THE FLASH DRIVE?

No. We have introduced a new way of delivery, where clients receive all Unprocessed JPEGs on a flash drive within a maximum of five (5) working days after their event. These are all images captured from your event, and you will be asked to select images for editing (post-production) based on your package. Clients have seven (7) working days to choose and submit pictures for post-production. Failure to adhere to the timeline will result in the team making a selection on behalf of you, the client (Clients can also give prior notice for the team to go ahead with selection). This is to ensure our entire workflow is not stalled, resulting in delays in final deliveries. Every image we deliver after selection is post-processed with our unique artistic and creative style of basic post-production. Editing involves cropping, color correction, exposure/brightness adjustment, selective black and white processing, clarity adjustments, tone mapping, and other minor modifications. The (R#) next to the number of Photos/Soft Copies to be delivered to the clients means the number of retouched images. Alongside all Normal edits will be Retouched Images to be presented to clients; Retouching means we move the focus of our editing from the general look of your photograph to the various elements within the picture. Kindly note that requesting extra retouching of images will come at an additional cost of ₵40.00 per image and for standard edits will be ₵15.00.

HOW LONG WILL IT TAKE TO RECEIVE OUR PRODUCT?

Couples/clients will receive all Unprocessed JPEG files (Photos Straight out of cameras) via flash drive to enable them to select satisfactory images from their day. These images should reach the client within 3-5 Working Days. Based on these selections, images will be post-processed/edited for your Online Gallery, Photobook(s), and Photo Frame(s) where applicable. The number of images will depend on the package chosen, and clients will have exactly seven (7) working days to select images. E.g. For same-day and deluxe packages, couples pick 150-200 images. However, couples will select 250-300 images for premium and priceless packages. Every additional image will come at ₵15.00 for standard editing and ₵40.00 for retouching. Softcopies are delivered within 14-21 working days. We will share a few highlights with you via Dropbox as we progress with the post-production process; Files are most likely to be the retouched images that come with your package. Full video will be ready within 40-60 working days and short trailers within 14-21 working days. Complete deliverables (Photobooks, Frames) from pictures and video packages will be delivered within 60-90 working days. Kindly note that express services can be requested and will come at an extra charge. Clients are advised to pick up their final proofs at our office; otherwise, payment will be made for delivery services by the client when doorstep delivery is requested.

WHAT IS YOUR CANCELLATION POLICY?

We do hope clients do not cancel their bookings before their special day, but if this happens, the booking fee of 50% of the package chosen will be non-refundable—request contracts for further information on this.